SHIPPING

Shipping & Delivery

We work hard to ensure that orders are processed and dispatched quickly. Please note that shipping times are estimates only and subject to third party services. Felisa Store is not responsible for delivery delays, lost, or stolen packages beyond our control.

We offer Worry-Free Purchase (A shipping insurance covering delays, damages and loss of parcels) as an option for selected countries, click for more details or contact us at info@felisa-store.com for inquiries.

  • Pre-Orders
    1. Look for "anticipated restock date" above pre-order item descriptions.
    2. To cancel your order before it ships, contact Customer Service at info@felisa-store.com.
    3. Available items in your order might ship first.
  • US Expedited Shipping
    US customers have the option to select expedited shipping through DHL/Fedex, with an estimated delivery time of 2-5 business days.
  • Additional Shipping Fees for Selected Regions
    For shipping addresses in Islands, Argentina, Ukraine, Indonesia, Peru, India, Monaco, Colombia, Cyprus, Mexico and other countries, an extra shipping fee will be added.
  • Customer Responsibility
    Felisa Store strives for smooth deliveries, but refunds/resends are not available for refused packages or incorrect addresses (double-check at checkout).
  • Customs
    Customers are responsible for paying any applicable duties and taxes charged by customs upon delivery.

    Important notice:The courier comapany may withhold or destroy your package if these fees are not paid. In such cases, Felisa Store will not provide a refund or resend the package.

    Customs Delays:
    * For delays due to customs inspections, we cannot offer a direct refund. Customers may choose to return the package for a refund after receiving it.
    * If your order is held in customs, please contact customer service at info@felisa-store.com for assistance.

If your region is not listed in the table above, kindly contact us at info@felisa-store.com to inquire about the possibility of delivery to your address.