Refund and Return Policy
Return Window
We want you to be completely satisfied with your order. If for any reason you wish to send an item back, you have 30 days from the date you receive it to start the return process.
Starting Your Return
Please send us an email with the following information: your order number, the product(s) you want to return, and a short explanation of the reason for the return. Our team will respond with a prepaid shipping label so you can send the item back without any cost to you.
Where to Send Returns
UPS Access Point
54 Kensington High Street
London W8 4PE
United Kingdom
Royal Mail Delivery Office
21 Market Street
Manchester M1 1PT
United Kingdom
Refund & Exchange Process
After we receive and check the returned goods, we will either refund the original payment method or send you a replacement, depending on your request. We keep you updated by email throughout the process for full transparency.
Company Name: VACAT LTD
Company Number: 16608629
Email: info@felisa-store.com
Registered Office Address:77 BOUNDARY ROAD, HOVE, ENGLAND BN3 5TD
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