Returns & Exchanges

We want you to be completely satisfied with your Felisa Store. If a return is necessary, please see the following information.

Exchanges and Cancellations 

For details, please review FAQs sections 6 and 7 below.

RETURN POLICY

  • We will gladly accept returns within 14 days after delivery.
  •  Items must be unworn, unwashed, unaltered, stain-free, and in original packaging with tags. 
  •  A maximum of 10 returned items are accepted per order.
  • You are responsible for return shipping and any applicable customs duties.
  •  A $3.99 restocking fee per item will be deducted from your refund.
  • Outbound shipping fees and Worry-Free Purchase (Insurance) from the original order are not refundable.
  • Please use the return address provided in our approval email. (Do not use the shipping address from your original package.)
  • Ship your return within 7 days of approval.
  • Please email the return tracking number to info@felisa-store.com once you ship the parcel. (We are not responsible for lost returns.)
  • Please allow up to 10 business days for the refund to be processed after the return parcel is marked as delivered.

Return Options

1. US Domestic Returns:

  • Click the "Start a Return - US DOMESTIC" button below.
  •  We will email you a return label within 1-3 business days. (For US mainland customers only.)
  • A $3.99 restocking fee per item and return shipping ($9.9 per label) will be deducted from your refund.

2. International Returns (US and Hong Kong warehouses available):

  • Click the "Start a Return - INTERNATIONAL RETURN" button below.
  •  You are responsible for picking your own courier. (We will send you a link to the recommended shipping options for reference.)
  • A $3.99 restocking fee per item and customs duties (if any) will be deducted from your refund.